Before making a class reservation on our platform, please read and understand the following terms and conditions. By making a reservation, you are deemed to have agreed to all applicable terms.

1. Registration and Reservations

  • All customers are required to register and complete the requested data before making a class reservation.
  • Reservations can be made through our website at https://pilatescultureid.com.
  • Reservation confirmations will be sent via email or WhatsApp message after the reservation process is completed.

2. Payment

  • Class fees vary based on the package and schedule selected.
  • Payments must be made before attending the class session. Information about payment methods will be provided after completing the reservation.
  • For more information regarding per-session pricing, you can contact us via:
    • Phone: 021 - 29617820
    • WhatsApp: +6285283395507
    • Instagram: @pilatesculture.id
    • Location Address: Cikarang Groove, 3rd Floor, Jl. MH Thamrin No 117, Lippo Cikarang, Bekasi 17550.

3. Cancellation and Refunds

  • Class cancellations must be made at least 24 hours before the scheduled class.
  • Cancellations made after this deadline will be charged in full, without a refund.
  • If the class is canceled by Pilates Culture ID, customers are entitled to a full refund or can reschedule the class.

4. Class Policies

  • Customers are expected to arrive on time to avoid disruptions during the class session.
  • Instructors have the right to remove participants who disrupt the class order or violate established rules.
  • Appropriate and safe attire for Reformer Pilates activities is required for comfort and safety during the session.

5. Health and Safety Policies

  • Customers are expected to inform instructors of any health conditions or injuries before attending the class.
  • Pilates Culture ID is not responsible for injuries caused by customer negligence or failure to follow instructions during the class.

6. Schedule Changes

  • Pilates Culture ID reserves the right to change schedules or instructors at any time. Such changes will be notified via email or WhatsApp message to registered customers.